Privacy Policy

We are Hops and Apples Limited (Hops and Apples), registered in Scotland under company registration SC449930 , whose registered office is at 105 Jupiter Drive, Hemel Hempstead, England, HP2 5NU, registration number 12976819.

At Hops and Apples we are committed to safeguarding and preserving the privacy of our visitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site or that we obtain from 3rd parties. We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect In running and maintaining our website we may collect and process the following data about you:

Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data. Information provided voluntarily by you. For example, when you register for information or make a purchase. Information that you provide when you communicate with us by any means. Use of Cookies We use cookies to give you the best experience. We hope that’s okay. Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

To provide information to you that you request from us relating to our products or services. To provide information to you relating to other products that may be of interest to you. Such additional information will be provided where you have consented to receive such information or where we are pursuing our Legitimate Interest to grow the business using direct marketing to acquire new customers. To inform you of any changes to our website, services or goods and products. From time to time, we may also source names and addresses of prospective customers from reputable marketing services providers for the purposes of direct marketing. We only use this data for the purposes it was supplied to us, and the data subjects can request no further contact from us using our contact details set out below For statistical analysis and profiling to enable us better to manage our business, and better understand who our customers are so we can make our marketing communications more relevant. If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time. You have the right to be forgotten.

This website uses Google AdWords This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Hops and Apples website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Storing Your Personal Data In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely. Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Personal data that is processed by us will not be retained for any longer than is necessary for that processing, or for purposes relating to or arising from that processing. Please note, however, that different periods for keeping your personal data will apply depending upon the type of data being retained and the purpose of its retention.

Disclosing Your Information We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

In the event that we sell any or all of our business to the buyer. Where we are legally required by law to disclose your personal information. To further fraud protection and reduce the risk of fraud. Third Party Links On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information You have the right to request access to the information we have on you and, if applicable, request deletion of this data. You can do this by contacting us at dataprotection@hopsandapples.co.uk. We will make sure to provide you with a copy of the data we process about you. We may ask you to verify your identity. Any requests will be processed within one month and provided in a structured format. Provided there is no undue burden and the request does not compromise the privacy of others, this will be done for free.

Data Protection Officer Hops and Apples has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This data protection officer can be reached at

Hops and Apples Attn: Data Protection Officer 105 Jupiter Drive, Hemel Hempstead, England, HP2 5NU dataprotection@hopsandapples.co.uk

Contacting Us and Consumer Rights You have several rights which include;

• Right to be informed
• Right of access
• Right of rectification
• Right of erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Rights related to automated decision making and the right to withdraw your consent.

Full details of these rights can be found in the UK GDPR or by reference to guidance produced by the Information Commissioner’s Office.

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at dataprotection@hopsandapples.co.uk

If you are unhappy with any aspect of the use and/or protection of your personal data, you have the right to make a complaint to the Information Commissioner’s Office, who may be contacted in writing at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; by telephone on 0303 123 1113; by fax on 01625 524510 or online at www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.